information on deliveries and returns

deliveries

When entering the order on the site, the customer must choose the delivery method and the place of delivery.

Orders will be shipped within 2 business days (excluding weekends and public holidays).

Once your order is shipped, you will receive it within 3 to 5 working days for France and Europe and up to 10 working days for the rest of the world.

FRANCE

Delivery costs are free for Metropolitan France only.
Delivery methods:
Colissimo Relay Point = free
Colissimo home delivery = free
Click and collect Paris
Courier Paris = free

DOM-TOM

Delivery costs are payable for all the following overseas territories: Guadeloupe, Martinique, Guyana, Reunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélemy.
Delivery Methods: 
TNT or FEDEX = 20€

For overseas territories not named here, you must refer to the "World" delivery charge conditions below.

EUROPE (excluding mainland France)

Shipping costs are payable for all countries in the European Union.
Delivery methods:
TNT or FEDEX = 15€

WORLD (excluding Europe)

Shipping costs are payable for all countries in the rest of the world.
Delivery methods:
TNT or FEDEX = 30€

If you need more details on the delivery conditions, please refer to the T&Cs section > 8: Delivery terms.


returns

As part of the exercise of the right of withdrawal, if your glasses do not suit you, you can return them to us for an exchange or a refund, within 14 working days from the date of receipt of the order.

They must be returned in their packaging (i.e. with box, case, microfiber, soap), in their original condition, new, unworn.

FRANCE

The return of a product, in the event of a request for exchange, is free.
The return of a product, in the event of a refund request, is your responsibility (i.e. €10 including tax which will be directly deducted from the refund).
In both cases, a request for returns or exchange must be made by email in advance. And the return of the package must be made with the return slip sent by AUDE HEROUARD.

EUROPE

The return of a product, in the event of exchange or refund, is at your expense ( or the price paid for shipping, which will be directly deducted from the refund ). This does not apply to orders that have already arrived damaged.
A request for returns or exchange must be made by email in advance. And the return of the package must be made with the return slip sent by AUDE HEROUARD.

THE WORLD

The return of a product, in the event of exchange or refund, is at your expense ( or the price paid for shipping, which will be directly deducted from the refund ). This does not apply to orders that have already arrived damaged.
A request for returns or exchange must be made by email in advance. And the return of the package must be made with the return slip sent by AUDE HEROUARD.

Only products accompanied by the return slip and sent with the return label sent by AUDE HEROUARD can be processed .

Products returned incomplete, damaged, worn or soiled will not be refunded or exchanged.

If you need more details on the return conditions, please refer to the T&Cs section > 10: Right of withdrawal – returns and refunds

To find out the procedure or obtain your return voucher, write to us .